Chapter 1720: 1721

Of course, this document on consumer associations is not easy to sort out, and there are many things to pay attention to.

"Yes. The voice of Enli Qing Cell 12 sounded.

"Tap Tat Tat.

Liu Feng looked at the back of Hu Erniang leaving, and began to take out banknotes, preparing to conceive of things that the consumer protection department should pay attention to.

This is not an easy task, because not only the rights and interests of consumers, but also the rights and interests of merchants must be considered.

To find a balance between the two, we should not be too partial to consumers, and let alone encourage the arrogance of merchants.

"What's the consumer association on the other side of the earth like?" Liu Feng muttered to himself, and began to think with his eyebrows lowered.

He remembers that the Consumers Association will first carefully investigate every complaint from consumers, determine the facts, and clarify the responsibilities.

Then to make a fair mediation process in a timely manner, there is also a method of combining "back-to-back" and "face-to-face" during mediation.

And most importantly, as a moderator, you must always be in a dominant position.

And actively guide the two parties to negotiate a consensus, strive to achieve the goal of mutual satisfaction, and promote the final settlement of the dispute.

These are only preliminary, and the more important thing is to investigate and collect evidence, and to define whether the other party's complaint is true.

If it is just that the service attitude is not good, the merchant can be fined.

If it means that there is less meat filling in the steamed stuffed bun, you can take some evidence and come back for investigation.

After extensively collecting the opinions of common people, I want to see if they also feel that there is less meat filling in the buns.

If the result is that there is no change in the meat filling in the buns, then it is necessary to criticize and educate the complainants.

"There are a lot of things to define." Liu Feng frowned and murmured.

On the other side, the fox-eared lady was looking for Darlene with a document in her arms, and she couldn't wait to tell her the news.

Half an hour later, Empress Fox Ear found the girl and explained His Majesty's arrangement.

Darlene's eyes widened, and she asked in surprise, "Is what His Majesty said true?"

"It's all true. His Majesty asked you to manage a department to deal with complaints." An Li nodded.

"How is this possible? How can I manage a department." Darlene was flattered.

"Your Majesty believes in you, you can definitely do it, and it shouldn't be difficult to deal with these problems with your intelligence." Enli encouraged.

Darlene hesitated for a while before she nodded, took the file handed over by Fox Erniang and began to browse.

She was indeed a little speechless when she saw the complaints in it, most of them were innocuous things.

"This is too speechless, why do you even have to complain about such a trivial matter? Don't these people have to go to work? So free?" Darlene was a little angry after reading the document.

There are more than 40 to 50 complaints in it, and almost two-thirds of the complaints are innocuous, and even make people laugh a little.

For example, there is a - article saying that the waiter didn't smile when he brought the plate, so he felt that the waiter must be looking down on the diner.

Another one is the waiter, because he didn't hear clearly and asked again, so that the person who ordered the meal thought that the other party didn't respect him.

What's even more outrageous is that the waiter gave an extra menu, which made the other party feel that the waiter was insulting him for being fat and so on.

There are not too many complaints that make people laugh and cry. You can know that the complainant is making trouble without reason, but if you don't give the other party a satisfactory answer, the other party will be aggressive again.

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In short, it is not an easy task to deal with these 40 or 50 complaints. Consumers should not be too rampant, and businesses should not be wronged for no reason. "Your Majesty, he was also very angry when he saw it. He said that you can deal with it however you want. Your Majesty believes in you very much." An Li said.

Darlene fiddled with her long red hair, and said seriously, "I see, I already know how to deal with it."

"Really? You figured out a solution so quickly?" Enri asked in surprise. "Hmm, those who complain just think that every complaint can be useful, so if something doesn't go their way, they complain."

Darlene paused for a moment, then continued, "Actually, this kind of person is the best to deal with."

"How are you going to deal with these complaints?" Enli asked curiously. "Ignore those vexatious complaints. By the way, send someone to warn those complainants and let them know how shameful it is to take up public resources."

Darlene smiled slightly, and continued, "We can even give them a little punishment, so that they don't dare to make trouble for no reason in the future."

"But if they do this, will they complain? Then something will happen." An Li worried.

"Don't worry about this, I have a way to solve it. I will post it every time there is a complaint in the future, so that the people of Chang'an City can start voting. If it is really serious, it will definitely be dealt with seriously."

Darlene thought for a moment, then continued, "If even the public thinks it's unreasonable, then the complainer will be punished."

After much deliberation, the girl still felt that this method was the most appropriate, and let the power of the people make the decision, and those people would not say anything.

"Great, your method is really wonderful, those people will not dare to say anything." An Li covered her mouth and smiled.

"These are learned from His Majesty." Darlene smiled softly.

"By the way, His Majesty said that the documents on the operation of this department will be sent to you later."

Anli added.

Darlene nodded, closed the document and said, "I see, you tell His Majesty that I will take care of these things."

"Okay." Enri turned and left.

Chapter 1983: What are the benefits of being a princess

Chapter 1983: What are the benefits of being a princess? (1 more for customization)

On the bustling streets of Chang'an City, there were two familiar figures walking aimlessly on the street.

They are Princess Jasmine and Coco, they came out of the restaurant early in the morning.

It has been some time since Mu Lin Duchy left and came to Chang'an City. He lives in a restaurant every day and then goes to eat. It has always been this two-point line. Of course, during the period, an application to meet His Majesty the King was delivered to the tallest building.

However, the application form submitted - has been completely ignored, without any response, and no request for an interview has been received.

They had no choice but to wait all the time. Although it was said to be waiting, they still had to eat when they should eat.

"Your Highness, we have been waiting for a long time, and we still haven't been able to see His Majesty the King of the Han Dynasty." He Ke sighed.

In fact, she was a little impatient. They didn't come to Chang'an City for a day or two, but they had been here for many days.

But after so many days, there is still no news, and they are waiting aimlessly every day, and they don't know when they will go. "It doesn't matter, anyway, we have already submitted the interview application, we will definitely be summoned, we just need to wait." Princess Rongli said softly. She is more Buddhist, so she can only wait slowly at this time, there is no use in worrying.

Anyway, the application for a face-to-face meeting has already been submitted, and the face-to-face meeting will naturally happen when it's time to meet, so it's useless to worry about it here.

"But it's been so many years, and it's aimless to wait any longer. Should we go back first?" Ke Ke asked.

They have been out for a long time, and if they continue to stay, I don't know what His Majesty the King will say.

Moreover, when they came out, they did not obtain the consent of His Majesty the King. If they were discovered, it would definitely be a very bad thing.

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